We at Relay Graduate School of Education® (“Relay,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy applies to our information collection and use practices: (i) online when you visit one or more of our websites under the domain relay.edu (the “Websites”); and (ii) offline when you provide information to us.

Acceptance of Terms

By visiting our Websites, you are agreeing to the terms of this Privacy Policy which governs your use of the Websites. By providing us information offline, you are also agreeing to the terms of this Privacy Policy.

What Is Personal Information?

For purposes of this Privacy Statement, “Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.

Categories of Personal Information We Collect

In the course of operating the Websites and/or interacting with you, we will collect (and/or receive) the following types of Personal Information from you.

Personal Information We Collect Directly From You

The categories of Personal Data that we may collect directly from you include the following:

• Identifiers: Full name, postal address, telephone number, email address, or mobile number for yourself, your parents or guardians and/or other emergency contacts;
• Account details: Username and password;
• Demographic information: You may choose to provide us with when demographic information such as your age, race, gender, or ancestry when you apply for enrollment, financial aid or employment;
• Transaction details: When you register for a class or program;
• Communications: When you participate in forums, participate in polls or surveys or contact us with a question, comment or request;
• Information about your family/guests: Names of relatives who may be attending an event;
• Information about your preferences: Those related to academic and extracurricular activities;
• Information about your application for admission: Transcripts, activities, and test scores;
• Information about your application for financial aid: Social security number, driver’s license number, tax returns, account balances, investments, assets; and
• Information for employment: Payroll information, benefit elections, and work history;
• Geolocation data: Imprecise location information, like the city, state and ZIP code associated with your IP address; and
• Internet activity: Browsing history and information about your interaction with our services.

Personal Information We Collect Indirectly From You

We may receive information from you that is transmitted automatically by your computer or mobile device when you interact with our Websites.

From Your Activity. 

• Information that we automatically collect when you use the Website, including, without limitation: IP addresses, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device; browser type and language; referring and exit pages and URLs; date and time; amount of time spent on particular pages; what sections of the Websites you visit; and similar data; and information about your device, including the type of device; universally unique ID (“UUID”); advertising identifier (“IDFA”); MAC address; operating system and version (e.g., iOS, Android or Windows); carrier and country location; hardware and processor information (e.g., storage, chip speed, camera resolution, NFC enabled); network type (WiFi, 3G, 4G, LTE); and similar data.

Personal Information Collected by or Through Third Parties

We use third-party analytics services (such as Google Analytics) to better understand your use of the Websites, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Websites and mobile and Internet usage. These third parties use cookies and other technologies to help analyze and provide us the data. By accessing and using the Websites, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

We may share Other Information about your activity on the Website with third parties for the purpose of tailoring, analyzing, managing, reporting, and optimizing your experience on our Websites. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect such Other Information for such purposes. Pixel tags enable us, and these third parties, to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to better understand user interactions.

How We Use and Share the Information

We use the Personal Information and the Other Information (collectively, the “Information”) to provide our services; to maintain and improve our Websites and services to you; to solicit your feedback; and to inform you about our programs, classes, and services and those of our third-party partners.

We may also use and/or share Information as described below.

• Relay will access, use, and share the Information as required to provide our services to you.

• We may, from time to time, share information with other organizations, which may provide you information about the programs, classes, and services they or their partners offer. However, to the extent required by law, you will be given the opportunity to opt-out of such sharing.

• We may employ other companies and individuals to perform functions on our behalf. Examples may include providing technical assistance, order fulfillment, student services, and research. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law.

• In an ongoing effort to better understand our Visitors, Registered Students, and our programs, classes and services, we may analyze the Other Information in aggregate form in order to operate, maintain, manage, and improve the Websites and/or our programs, classes, and services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our programs, classes, and services to current and prospective partners and to other third parties for other lawful purposes.

• We may share some or all of your Information with organizations under common legal control with us.

• In the event of a merger, reorganization, dissolution, or similar event, the Information may be part of the transferred assets.

• To the extent permitted by law, we may also disclose the Information: (i) when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of Relay or others.

Information You Share

Please keep in mind that whenever you voluntarily make your Personal Information available to third parties—for example on message boards or web logs; through email; during webinars, classes, or telephone conferences; or in comment or chat areas—that information can be seen, collected, heard, and/or used by others besides us. We are not responsible for any unauthorized third-party use of such information.

De-Identified and Aggregated Data

We may aggregate or de-identify Personal Information we collect through our Website and when operating our business. Once information or data has been de-identified and/or aggregated, such information is no longer Personal Information. Relay may use or share such de-identified or aggregated data for any legal purpose at its sole discretion.

Website Analytics, Cookies, and Tracking Technology

We may use analytics services and targeted advertising cookies in addition to location features that are connected to your use of the services. We use cookies, web beacons, pixel tags, and other technologies (collectively "Cookies") on our services to automatically collect information used to improve the services and to advertise to you. A cookie is a small text file that our Services save onto your computer or device when you use the Website. 

A cookie can either be a "session" cookie or a "persistent" cookie. Session cookies exist only for so long as you are visiting the Website and are typically deleted when you exit your web browser. Each time you visit a Website that has implemented a persistent cookie, the persistent cookie is renewed, and that cookie will remain active until its predetermined expiration date. 

1. Website Analytics

We may use third-party software tools on our Websites to learn more about how visitors navigate the Websites and view content. These third-party analytics providers provide us with analytical information collected through the Cookies that we use to improve the Websites, to make sure it is easy to use, and to develop content that is both interesting and customized. For example, we may use the following: tools:

• Google Analytics and Its Advertising Features: We may use Google Analytics with signals and Google Dynamic Remarketing, a Google Analytics Advertising feature. To prevent Google from using data collected by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the Website itself or to Google. Opting out will not affect your use of the Website. For more information on how Google uses Personal Information, visit Google's Privacy Policy and Google's page on How Google uses data when you use their partners' websites or apps.

2. Targeted Advertising

We may use service providers and other third parties to serve you customized email, SMS, and internet-based advertisements. Those ad networks use cookies and other tracking technologies to serve ads based on your prior visits to our Websites. These ad networks may place and store cookies on the devices you use to access our services and collect information, including your browsing behavior, referring websites, and your response to advertisements.

• LinkedIn Ads: We may use LinkedIn Ads to display search advertisements and to track when you have visited or used our services. If you click on a LinkedIn Ads advertisement, LinkedIn Ads stores a cookie on your device that is used to track the number of individuals who click on a LinkedIn Ads advertisement and are forwarded to the applicable website. To learn more about LinkedIn’s privacy practices, please refer to their privacy policy, available here. LinkedIn allows you to opt out of tracking associated with LinkedIn Ads. You may opt-out here or here.
• Google Ads: We may use Google Ads, an online advertising service provided by Google to serve targeted advertisements on our behalf across the Internet. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use of this information, visit Google’s Safety Center, available at https://safety.google, and Google’s Ad Settings, available at https://myadcenter.google.com. Opting out will not affect your use of the Platform.
• Meta Custom Audiences: We may use the remarketing services of Meta, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Meta”) on our website. We use the Meta Custom Audiences to deliver targeted advertisements to website visitors across those Meta owned social media platforms based on email addresses that we have collected. You may learn more about Meta Custom Audiences by visiting here. To learn more about Meta’s Privacy Policy including their services and your rights, please click here.
• Session Replay Services: Session replay technology allows us to collect information about how you navigate and use our Websites in real time. Session replay technology collects information, including the date and time you visited the Site, mouse clicks, mouse movements, keystrokes and text input, scrolling, webpage, or content loading times.
• Microsoft Clarity: We may use session replay software offered by Microsoft Clarity. The session replay software allows us to collect information about how you navigate and use our website in real-time. Activity Microsoft Clarity collects includes date and time you visited the Site, mouse clicks, mouse movements, keystrokes and text input, scrolling, webpage or content loading times and site errors. Other Personal Information Microsoft Clarity collects includes IP addresses, browser information, device IDs, operating system, cookie and customer IDs. Additionally, Microsoft collects or receives Personal Data from Relay to provide Microsoft Advertising services. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Your Consumer Privacy Choices

• Update your Personal Information. You may update your Personal Information by contacting us using the information in the “Contact Us” section below or by contacting us at info@relay.edu
• Delete Your Account. If you no longer wish to use the services or access your account or account information, you may request us to delete your account by contacting us at info@relay.edu. This will result in the full, permanent deletion of your account and associated information. We will not be able to recover your account after it has been deleted.
• Update Your Browser Settings. If you wish to limit or opt out of third-party advertising, you can do one or more of the following:
  
  • The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be uploaded to your device, including how to disable such technologies. You can disable our cookies, or all cookies, through your browser settings, but please note that disabling cookies may impact some of the features of our Website and prevent them from operating as intended. You can learn more about cookies, including how to see what cookies have been uploaded to your device and how to manage and delete them, by visiting All About Cookies. 

• Digital Advertising Preferences.

• You can change your preferences with respect to certain online ads, and to obtain more information about ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer Opt Out page and the Digital Advertising Alliance’s Consumer Choice Tool. Please note that even if you opt out of receiving interest-based advertising, you may still receive advertisements, but they will be more general in nature. In addition, the electronic device you use to visit our Website may offer relevant privacy settings; please see the device settings for details.

• Opt Out of Marketing Messages. If you sign up to receive marketing communications and materials, you consent to receive such communications at the location or contact information you provide. 
  
  • Email. If you no longer wish to receive email marketing messages from Relay, you should use the “unsubscribe” option that can be found in each marketing email we send or contact us using the information provided below. Within 10 days of receipt of your unsubscribe request, we will remove you from our distribution list unless you resubscribe.
  • Text. If you no longer wish to receive marketing texts from Relay, you may opt out at any time by replying “STOP” to one of our text messages. You may also contact us using the contact information provided below, and we will remove you from our distribution list.
  • Phone. You may request that we remove you from our telephone marketing list and refrain from sharing your telephone number with third parties by contacting us using the contact information provided below.

Leaving Our Website And/Or Linking To Third Party Websites

We strive to ensure that any information you send us is safe. When you leave our Website and go to another linked website, we are not responsible for the content or availability of the linked website. Please be advised that we do not represent either the third party or you if you enter into a transaction on the third-party website. Further, the privacy and security policies of the linked website may differ from those practiced by us. The inclusion of any link does not imply our endorsement of any other company, its website(s), or its product(s) and/or services(s). We are not responsible for the privacy practices or content of any other website.

How We Protect the Information

We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, emails sent to or from the Websites may not be secure, and you should therefore take special care in deciding what information you send to us via email.

Important Notice to Non-U.S. Residents

For E.U. citizens, we take seriously your rights under the General Data Protection Regulation, and, as stated above, only collect your Information when you provide it voluntarily, such as registering for a class or program or signing up for a newsletter. If you would like to further exercise your rights under the GDPR, please send an email to info@relay.edu with “GDPR” in the subject line.

It is important to note that the Website and its servers are operated in the United States. If you are located outside of the United States, please be aware that any Information you provide to us will be transferred to the United States. By using the Website and by providing us Information when using our services, you hereby irrevocably consent to this transfer and our use of the Information and data provided by you in accordance with this Privacy Policy.

Children

We do not knowingly collect Personal Information from children under the age of 13 through the Websites. If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through the Websites without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.

California Residents

Under California Civil Code Section 1798.83, California residents who have an established business relationship with Relay may choose to opt out of our sharing your Personal Information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for the direct marketing purposes, please send an e-mail to info@relay.edu with “Privacy Policy” in the subject line or write to us at:

Relay Graduation School of Education

25 Broadway 3rd Floor

New York, NY 10004

Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing the Websites and/or using our services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.

How to Contact Us

If you have questions about this Privacy Policy, please contact us via email at info@relay.edu with “Privacy Policy” in the subject line.

Last Updated August 11, 2025